Shipping policy
We sincerely appreciate you choosing Austin Wang for your everyday and trendy apparel purchases. Our brand focuses on standardized order handling, rigorous pre-shipment inspections and secure packaging methods to ensure all fashion products reach customers in perfect condition, with reliable and transparent logistics arrangements for both local and global orders.
1. Order Processing Time
After your order is confirmed and payment is successfully verified, our team will complete stock checking, product sorting and safety packaging within 1 to 5 working days. This processing window excludes weekends and official public holidays observed in New Zealand. During peak shopping seasons or periods of high order influx, processing schedules may be slightly adjusted. We will notify all customers promptly if any noticeable delays occur to keep everyone updated on their order status.
2. Shipping Charges and Delivery Estimation
Shipping costs are calculated individually for every order based on package dimensions, weight and final delivery location. All applicable logistics fees will be clearly listed and confirmed during the checkout process before order finalization. Our standard shipping service for all apparel items offers an estimated delivery period of 15 working days after warehouse dispatch. All delivery timelines are approximate and subject to change due to courier operational delays, international customs clearance procedures, severe weather events, regional logistical limitations and public holiday schedules across different countries and regions.
3. Shipping Confirmation and Order Tracking Access
Once your apparel order is dispatched and handed over to our authorized logistics provider, you will receive an official email notification containing full dispatch details and a unique tracking code. Please note that tracking system data will not update instantly after shipment. Real-time tracking information will be activated and available for online inquiry within 24 to 48 hours after the package leaves our facility.
4. Address Accuracy Liability Clause
Customers are fully responsible for submitting precise, complete and valid shipping address information when placing orders. Austin Wang will not be held accountable for delivery mistakes, delayed shipments or returned parcels resulting from inaccurate, incomplete or misspelled address information provided by customers. Any packages returned to our warehouse due to address errors will incur additional reshipping expenses, which must be covered by the purchaser.
5. Resolution for Lost or Damaged Parcels
If your parcel is confirmed lost during transit, kindly submit a formal support request to our customer service team within 2 calendar days following your scheduled delivery date. For orders that arrive with damaged clothing items or compromised packaging due to transit issues, please register your claim within 24 hours upon delivery receipt. All damage claims must be accompanied by clear photos of the defective products and original packaging. Our team will conduct a professional review and resolve all valid issues in the fastest manner possible.
6. Apparel Maintenance and Usage Guidelines
Each clothing item sold by Austin Wang comes with professional manufacturer care instructions covering proper wearing, washing, drying and daily maintenance practices. To maintain the original texture, color vibrancy and service life of your garments, customers are required to follow all attached care guidelines strictly. Our brand excludes liability for product damage, shrinkage, fading or structural defects caused by improper cleaning, careless maintenance, unauthorized alterations or incorrect personal usage.
7. International Shipping and Customs Terms
All cross-border shipments may be subject to import duties, customs taxes and other administrative fees imposed by the local customs authority of the destination country. These additional charges are the sole responsibility of the customer and are not included in the original product price or standard shipping fees. We have no control over local customs policies, clearance progress and tax assessment standards for international deliveries.
8. Customer Support Contact Information
For any questions, concerns or assistance regarding this shipping policy, order logistics status and after-sales services, please contact our professional support team through the official details below:
Business Name: Austin Wang
Phone Number: +64 27 907 6183
Email Address: support@austinwang.shop
Physical Address: 4 Captains Close, Torbay, AUK, Auckland 0630, New Zealand